![]() ![]() Fisher also serves on the Board of Directors for Innerworkings (INWK), a global print management firm, and GrubHub, (GRUB) the nation's leading online and mobile food-ordering company, and formerly on the Board of Directors for the Chicago Board Options Exchange. At Potbelly, he oversaw the formation and development of the accounting, finance, purchasing and HR departments and was instrumental in raising over $50 million of venture capital.Prior to Potbelly, Fisher served as CFO of Chicago-based Prism Financial Corporation for a period of three and a half years, where he oversaw the company’s IPO in 1999 and sale to Royal Bank of Canada in 2000.Fisher began his career as an attorney at Katten, Muchin & Zavis specializing in Corporate Finance and Real Estate. Prior to joining optionsXpress, Fisher served as CFO at Chicago-based Potbelly Sandwich Works. As CFO, he was responsible for all aspects of the company’s finances, accounting and investor relations, including the company’s successful IPO in 2005. Fisher also led the company’s international expansion, overseeing growth in 80 countries. In March 2011, Fisher spearheaded the sale to Charles Schwab for approximately $1.4 billion (including a $350 million special dividend). As CEO, he played an instrumental role in creating a strong, recognizable brand, developing world class technology, marketing, product development and the integration of three successful acquisitions. Prior to joining Enova in January 2013, Fisher served as the CEO and member of the Board of Directors of optionsXpress Holdings, Inc. (NYSE: ENVA) a leading technology and analytics company focused on online lending. Benefit administration: Benefits administration is the process of assembling and managing the benefits an organization provides to employees.David Fisher is the CEO Enova International, Inc.COBRA: The Consolidated Omnibus Budget Reconciliation Act (COBRA) gives workers and their families who lose their health benefits the right to choose to continue group health benefits provided by their group health plan.Benefits Programs: Benefits programs vary greatly, but typically they include medical insurance, life and disability insurance, retirement income plan benefits, paid-time-off benefits, and educational assistance programs. ![]() Is a system that lets you keep track of all your employees and information about them. HRIS: HRIS is a management system designed specifically to provide managers with information to make HR decisions.One good customer service experience can change the entire perception a customer holds towards the organization. From that perspective, customer service should be included as part of an overall approach to systematic improvement. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer Service: Customer service is the provision of service to customers before, during and after a purchase.Specify the abilities and skills that a person needs in order to carry out the specified job duties.Įach competency has five to ten behavioral assertions that can be observed,Įach with a corresponding performance level (from one to five) that is required for a particular job. What Skills Does a Manager, Benefits & Compensation Need? ![]()
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